Our Commitment The Cub Haus is a privately, family owned property We strive to provide an exceptional, well-furnished, quality vacation home at a fair rate with no added fees at a high standard of cleanliness. Please enjoy and respect our home.
Reservations Reservations can be made up to one year in advance. A three night minimum is required. You may cancel with proper notice up to 7 days after your original booking date and up to 14 days of arrival with a cancelation fee of a one night rental rate. Only the primary renter who made payments can request a cancelation. At the time of requesting a reservation you will receive a confirmation package with pertinent attachments and signature form which must be signed and returned through email/scan or via fax. The primary renter must furnish a valid driver’s license number and auto tag numbers of all guest autos.
Age Requirement The person responsible for signing the reservation contract and providing the credit card must be at least 25. NO house parties or (un-registered guests) are permitted. Violation will result in immediate eviction without refund of any collected fees
Tennessee Law in accordance with Statute Sec 62-7-107 reservations made under false pretense are null and void and check in will not be allowed. Violation of this statute after entering the premises is a crime resulting in a fine and possible imprisonment. Noncompliance with this statue will result in immediate eviction and forfeiture of any deposit or rental payments. Garbage must be put in the bear proof container provided with the latch secured.
Payments We accept Visa, Master Charge, Discover and American Express credit cards. A one night rental amount is required as a deposit when your reservation is confirmed. Full payment is required 14 days prior to your arrival date.
Taxes All state and local taxes will be added to the nightly rental rate and are subject to change. No additional cleaning, reservation, hot tub, amenity or any other fees will be added to the nightly rental rate.
Check In, Check Out The owner or his representative will meet you on or shortly after your arrival at Cub Haus to welcome you. Normal check in time is 3 pm and check out is promptly at 11 am. Late arrivals must be arranged in advance of your arrival. Upon check out please put all garbage in the bear proof container and attach latch. Dishes should be put in the dishwasher and run prior to departing.
Pets and Smoking No smoking of any kind is permitted inside the house. Pets of any type are not permitted at any time during your stay. Smoking of any kind is strictly prohibited in the house. Any reservation made under false pretense will result in a refusal to allow check in or immediate eviction if checked in as per Tennessee law and forfeiture of all payments. Violation of this policy will also result in credit card charges equal to the amount necessary for special cleaning.
Chalet Village Private Pool and Tennis Club There are three Chalet Village Club locations available for your enjoyment. A free membership access pass for the duration of your stay will be provided in your check in package found inside Cub Haus on the day of arrival. Facilities are open in season with each location being closed one day per week for maintenance. Specific information regarding rules, facility schedule is provided on our web site link.
Telephone , Internet and Mechanical Equipment Free unlimited domestic long distance service is provided. Users and guests may not use the phone or internet access contained in and around Cub Haus for malicious, unethical or unauthorized activity. Internet hardware, the hot tub, and all other appliances and mechanical equipment are kept in good order. However things that do malfunction will be fixed as soon as possible. Power outages and acts of God are beyond our control.
Hot Tub The Cub Haus hot tub is drained and the proper chemicals are added prior to the arrival of each guest. Do not sit or stand anything on the Styrofoam hot tub cover as it will crack and you will be charged for a new one. Some people are sensitive to spa chemicals, temperatures and air flow. All guests must use the hot tub at their own risk with proper supervision at all times.
Linens and Other Necessities Bed linens and sufficient towels are provided. An initial supply of toilet tissue, bath and dishwasher soap, garbage bags, paper towels and coffee filters are furnished. Cub Haus towels, linens and deck furniture must not leave the premises. Guests will find the kitchen to be well furnished with normal cookware and dishes needed for your stay. Housekeeping service is provided free upon your departure.
What Is Not Provided We do not provide baby cribs or high chairs, charcoal for the outdoor grill, condiments or spices, plastic or aluminum wrap, or any type of food item.
The Bears Certain seasons and conditions make our native bear visible. Please consider it is their home as well. Be aware at all times of your surroundings and the location of small children. Do not under any circumstances attempt to feed or get close range pictures of a bear. The garbage container needs to be latched at all times.
Neighborhood / HOA No travel trailers or RV’s are permitted in Chalet Village. Our home is located amongst permanent residents of the Village so please respect their presence by using common sense with regard to noise late in the evening.
Special Events Chalet Village Club banquet room and facilities are available at a nominal charge for weddings, family reunions and other such gatherings. Arrangements can made through us at the time of your reservation.
Property Damage In order to provide our guests with the best vacation possible please report any damage to the cub house immediately. Depending on the extent of the damage you will be notified of reimbursement being charged to the credit card on file.
Emergencies The Cub Haus is registered with the city of Gatlinburg fire and police department. Your location should come up with a call to 911. The physical address is 1447 N Arbon Lane and Chalet phone number is 865-436-3292. Chains and four wheel drive vehicles are required during winter storms.
Fireplaces Two gas fireplaces are available for guests use between September 1st and March 31st. No other items such as wood, marshmallows or other flammable items can be put on the gas log fireplaces.
Restrictions A locked owner’s closet is restricted and not included in your rental. Cub Haus has a maximum capacity of six adults. Make sure you have been accurate in your reservation. Failure to do so will result in a check in refusal or notice to leave. Illegal drugs are prohibited and will be reported immediately.
Right of Entry Owner or his authorized representative including a service vendor reserve the right to enter the property to investigate repairs needed, check occupancy, damage and disturbances. Every effort will be made to arrange a convenient time to the guest for a service vendor to make a repair.
Indemnification or Hold Harmless Guest(s) shall be solely responsible for any property damage, accident or injury to any person or loss sustained by any person arising out of anyway related to guest(s) use of the Cub Haus Property.
Effective August 1 2013