Our Commitment The Cub Haus is a privately, family owned property We strive to provide an exceptional, well-furnished, quality vacation home at a fair rate with no added fees at a high standard of cleanliness. Please enjoy and respect our home.
Reservations Reservations can be made up to one (1) year in advance. A normal three (3) night minimum is required for all reservations. Holiday minimum reservations can change based on the calendar days. A holiday reservation is any reservation that includes the holiday which generally includes the day prior to the holiday and/or the day after the holiday. You may cancel within 7 days of the original booking date with a $ 20.00 cancellation processing fee unless your arrival date is within 14 days. Cancellations made within 14 days of arrival date will incur a cancellation fee of $500 which will be taken from the damage deposit which, in such case, will not be returned. Only the person who made the reservation may request a cancellation. At the time of requesting a reservation you will receive a confirmation package with pertinent attachments and signature form which must be signed and returned through email/scan or via fax. The person making the reservation must furnish a valid driver’s license number and other identification for all guests as well as auto tag numbers for all guest autos.
Age Requirement The person making the reservation and payment credit card holder must be at least 25 years of age and that person must occupy Cub Haus as a guest during the entire stay. Cub Haus has a maximum capacity of six (6) guests. Make sure you are accurate when you make your reservation as check-in may be refused and treated as a cancellation if the capacity is exceeded without the approval of Cub Haus. In addition, no unregistered guests are permitted and if unregistered guests are present at any time, or if it is discovered after occupancy that the capacity is exceeded, all guests and other parties will be required to leave without any refund.
Tennessee Law in accordance with Statue Sec 62-7-107 reservations made under false pretense are null and void and check-in will not be allowed. Violation of this statue after entering the premises is a crime resulting in a fine and possible imprisonment. Noncompliance with this statue will result in immediate eviction and forfeiture of any deposit and rental payments.
Payment and Damage Deposit We accept Visa, Master Card, Discover and American Express. A deposit equal to one (1) night’s rental rate plus the $500 damage deposit is required at booking. The balance is due 14 days prior to your arrival date and the balance due shall not be reduced by the $500 damage deposit.
Taxes All applicable state and local taxes will be charged to the guest. No additional cleaning, booking, hot tub, amenity or other fees will be added.
Check In, Check Out The owner or his representative will meet you on or shortly after your arrival at Cub Haus to welcome you. Normal check-in time is 3 pm and check-out is 11 am. Check-out is made by calling the office and reporting your check-out time. Late arrivals must be arranged in advance of your arrival. Upon check-out, please put all garbage in the bear proof container and attach latch. Dishes should be put in the dishwasher and run prior to departing.
You must call 865-325-9442 with check out/departure time prior to leaving Cub Haus.
Pets and Smoking Smoking of any kind is strictly prohibited inside or outside the Cub Haus premises. If guests smoke beyond the outside Cub Haus premises, they shall safely dispose of all cigarette butts, etc. and any smoking litter left behind. Failure to do so before check-out will be subject to special cleaning charges. Violation of this policy will result in special cleaning charges including exterior premises which may be taken from the damage deposit and/or result in additional charges to the guest credit card. Pets of any type are not permitted at any time during your stay.
Chalet Village Private Pool and Tennis Club There are three (3) Chalet Village Club locations available for your enjoyment. A free membership access pass for the duration of your stay will be provided in your check-in package found inside Cub Haus on the day of arrival. Facilities are open in season with each location being closed one (1) day per week for maintenance. Specific information regarding rules and facility schedule are provided on our web site link.
Telephone , Internet and Mechanical Equipment Free unlimited domestic long distance service is provided. Users and guests may not use the phone or internet access contained in and around Cub Haus for malicious, unethical or unauthorized activity. Internet hardware, the hot tub, and all other appliances and mechanical equipment are kept in good order. However, any malfunctioning equipment will be fixed as soon as possible. Power outages and acts of God are beyond our control. Reprograming TV’s for apps, games or other services is prohibited.
Linens and Other Necessities Bed linens and sufficient towels are provided. An initial supply of toilet tissue, bath and dishwasher soap, garbage bags, paper towels and coffee filters are furnished. Cub Haus towels, linens and deck furniture must not leave the premises. Guests will find the kitchen to be well furnished with normal cookware and dishes needed for your stay. Housekeeping service is provided upon your departure but not during your stay. Please respect our appliances by wiping spills from stove and oven immediately to avoid special cleaning charges.
What Is Not Provided We do not provide baby cribs or high chairs, charcoal for the outdoor grill, condiments or spices, plastic or aluminum wrap, or any type of food item.
The Bears Certain seasons and conditions make our native bear visible. Please consider it is their home as well. Be aware always of your surroundings and the location of small children. Do not under any circumstances attempt to feed or get close to a bear. Garbage must be put in the bear proof container provided with the latch secured. IT IS STRONGLY RECOMMENDED THAT YOU LOCK YOUR AUTOS; CUB HAUS IS NOT RESPONSIBLE FOR ANY DAMAGE OR THEFT TO AUTOS OR GUEST ITEMS LEFT OUTSIDE CUB HAUS.
Neighborhood / HOA No travel trailers or RV’s are permitted in Chalet Village. Our home is located amongst permanent residents of Chalet Village so please be respectful to our neighbors.
Special Events Chalet Village Club banquet room and facilities are available at a nominal charge for weddings, family reunions and other such gatherings. Arrangements can made through us at the time of your reservation.
Property Damage Our property is inspected prior to all check-ins and immediately following departure (even before cleaners arrive). We require a $500 damage deposit at booking. In addition, we retain your credit card number until the exit inspection is completed. In the event there is damage to the property during your stay, you agree and authorize us to apply your damage deposit and charge your credit card for the estimated damages. You will be notified in writing of any damages, and the use of your damage deposit and any damage charges to your credit card. In order to provide our guests with the best vacation possible, please immediately report any damage to us, including any damage you notice upon arrival that occurred prior to your arrival. After our property is inspected and it is determined that no damages occurred during your stay, your damage deposit will be happily returned to you within 14 days (either by check or credit to the card on file).
Emergencies The Cub Haus is registered with the city of Gatlinburg fire and police department. Your location should come up with a call to 911. The physical address is 1447 N Arbon Lane and the phone number is 865-436-3292. Chains and four-wheel drive vehicles may be required during winter season if winter storms occur but generally Cub Haus is easily accessible.
Owner’s Closets Any locked closet is restricted and not included in your rental. Any forced entry or attempted entry, and any use of closet contents will result in special charges.
Fireplaces Two gas fireplaces are available for guests use between September 1 st and March 31 st .
Restrictions A locked owner’s closet is restricted and not included in your rental. Cub Haus has a maximum capacity of six adults. Make sure you have been accurate in your reservation. Failure to do so will result in a check in refusal or notice to leave. Illegal drugs are prohibited and will be reported immediately.
Right of Entry Owner or its authorized representative, including a service vendor, reserves the right to enter the property to investigate any necessary or requested repairs, check occupancy, reported damage or disturbances. Every effort will be made to arrange a convenient time to the guest for a service vendor to make a repair.
Indemnification or Hold Harmless Guests shall be solely responsible for any property damage, accident or injury to any person or loss sustained arising out of guests’ use of the Cub Haus, including the surrounding property, and guests hereby agree to hold Owner harmless and will indemnify and defend Owner for any such resulting damage or claims.
Effective March 2019